1. Parties
The seller is Arctic Lavvo AS, Loaŋkosáttu 1, 9520 Kautokeino, ordre@arcticlavvo.no, +47 91731283.

Name: Arctic Lavvo of Kautokeino AS
Address: Loankosattu 1, NO-9522 Kautokeino
VAT number: 934564685 VAT

The buyer is the consumer who places the order and is referred to hereafter as the buyer/the consumer.

2. Price
The stated price for the goods and services is the total price the buyer will pay. This price includes all taxes and additional costs. Any additional costs not disclosed by the seller before purchase shall not be borne by the buyer. 

3. Agreement Formation
The agreement is binding for both parties when the buyer has submitted their order to the seller.

However, the agreement is not binding if there has been a typographical or clerical error in the seller's offer in the online store or in the buyer's order, and the other party realized or should have realized that such an error occurred.

4. Payment
The seller may require payment for the item once the buyer has confirmed the order.

If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card at the time of the order, and the card may be charged on the same day. When using a third-party payment solution (ee.g., Stripe, PayPal, etc.), the terms of the relevant payment solution providerapply.

5. Delivery and shipping
Delivery occurs when the buyer, or their representative, takes possession of the product.

Delivery time varies based on the seller's order backlog. All production items are made to order. The standard production time for our tent products is 2–4 weeks, with a typical shipping time of up to 2 weeks.

The goods are primarily shipped with DHL and delivered either to your home address or your nearest post office. It usually takes up to 14 days from the time we dispatch the goods from our production facility until they reach you. If we send multiple packages, they may occasionally be split up and arrive at your location on different days.

We reserve the right to cancel the order if we are unable to use DHL and Incoterms DDP for your destination.

Delivery with DDP (Delivered Duty Paid)

We prioritize a seamless shopping experience for our customers. That’s why we use DDP (Delivered Duty Paid) for our deliveries. With DDP, all taxes, customs duties, and import fees are included in your purchase. This means your order will be delivered directly to your doorstep or nearest post office without any additional charges or paperwork on your end.

Shop confidently, knowing there are no hidden costs—what you see at checkout is what you pay!

6. Right of Withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase in accordance with the Right of Withdrawal Act.

The right of return is considered on a case-by-case basis since our deliveries are produced according to the customer's wishes and needs. The right of withdrawal presupposes that the item is not used or damaged.

The buyer must notify the seller of their intention to use the right of withdrawal within 14 days from the start of the withdrawal period. The deadline includes all calendar days. If the deadline falls on a Saturday, public holiday, or holiday, it is extended to the next business day.

The withdrawal period is considered met if the notification is sent before the deadline. The buyer bears the burden of proof for exercising the right of withdrawal, so the notification should be made in writing (withdrawal form, email, or letter).

The withdrawal period begins:

• For single-item purchases, from the day after the buyer receives the item(s).
• For purchases consisting of multiple deliveries, from the day after the last delivery is received.

Upon exercising the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from the notification. The buyer bears the direct costs of returning the item unless otherwise agreed or if the seller failed to disclose that the buyer is responsible for the return costs.

7. Delay and Non-Delivery – Buyer’s Rights and Complaint Deadlines
If the seller does not deliver the item or delivers it late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with Chapter 5 of the Consumer Purchases Act:

• Withhold payment,
• Demand fulfillment,
• Terminate the agreement, and/or
• Claim compensation from the seller.

Claims related to non-fulfillment should be made in writing (e.g., email) for evidence purposes.

Fulfillment
The buyer may retain the purchase and demand fulfillment by the seller. However, the buyer cannot demand fulfillment if there is an obstacle the seller cannot overcome, or if fulfillment would impose such significant inconvenience or cost on the seller that it would be disproportionate to the buyer’s interest in the seller’s fulfillment. Should the obstacle cease within a reasonable time, the buyer can still demand fulfillment.

The buyer loses the right to demand fulfillment if they wait unreasonably long to make the claim.

Termination
If the seller does not deliver the item within the agreed delivery time, the buyer must provide the seller with a reasonable additional deadline for fulfillment. If the seller does not deliver the item within the additional deadline, the buyer can terminate the purchase.

The buyer may, however, terminate the purchase immediately if the seller refuses to deliver the item, if delivery by the agreed time was critical to the agreement, or if the buyer has informed the seller that the delivery time is critical.

Termination claims must be made within a reasonable time after the buyer became aware of the delivery.

Compensation
The buyer may claim compensation for any financial loss caused by the delay. This does not apply if the seller can prove that the delay is due to circumstances beyond the seller’s control that could not have been foreseen at the time of the agreement or avoided or mitigated.

8. Product Defects – Complaints
At Arctic Lavvo of Kautokeino, we prioritize excellent service and strive to deliver quality. Mistakes can happen, even for us, but rest assured, we will resolve them promptly.

If the item has a defect, the buyer must notify the seller within a reasonable time after discovering it or should have discovered it. The buyer is considered to have made the complaint in time if it is submitted within two months after the defect was discovered. Complaints can be made no later than two years after the buyer took possession of the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer mayt:

• Withhold the purchase price,
• Choose between repair or replacement,
• Demand a price reduction,
• Terminate the agreement, and/or
• Claim compensation from the seller.

Repair or Replacement
The buyer can choose to have the defect corrected or the item replaced. However, the seller may reject the claim if fulfilling it is impossible or imposes unreasonable costs. Repair or replacement must occur within a reasonable time. The seller is generally not entitled to more than two attempts to correct the same defect.

Price Reduction
The buyer may demand an appropriate price reduction if the item is not repaired or replaced. This reduction reflects the relationship between the item’s reduced and agreed value. In special circumstances, the reduction may instead correspond to the defect’s significance for the buyer.

Termination
If the item is not repaired or replaced, the buyer may terminate the purchase unless the defect is insignificant.

9. Seller’s Rights in Case of Buyer’s Default
If the buyer fails to pay or fulfill other obligations under the agreement or law, and this is not due to the seller or circumstances on the seller’s side, the seller may:

• Withhold the item,
• Demand fulfillment of the agreement,
• Terminate the agreement, and/or
• Claim compensation from the buyer.

The seller may also claim late payment interest, debt collection fees, and a reasonable fee for uncollected items.

Termination of the Agreement
The seller may terminate the agreement in cases of significant payment default or other material breaches by the buyer. However, the seller cannot terminate the agreement if the full purchase price has been paid. If the seller sets a reasonable additional deadline for fulfillment and the buyer fails to meet it, the seller may terminate the purchase.

Late Payment Interest and Debt Collection Fees
If the buyer fails to pay according to the agreement, the seller may claim interest on the overdue amount in accordance with the Late Payment Interest Act. In cases of non-payment, the claim may be sent to the buyer after prior notice, and the buyer may be charged a debt collection fee under the Debt Collection Act.

Fee for Uncollected, Unpaid Items
If the buyer does not collect unpaid items, the seller may charge a fee covering the seller’s actual costs for delivering the item to the buyer. This fee cannot be charged to buyers under 18 years of age.